Help & Support

Help & Support – Zivara

🤍 We’re Here for You

At Zivara, excellence goes beyond the products we create — it extends to the way we take care of you.
Our support team is dedicated to providing a personalised, transparent, and elegant service, ensuring every customer feels confident and valued from start to finish.

Whether you need assistance with an order, a return, or simply have a question, our team is always ready to help with professionalism and attention to detail.

📞 Contact Information

We’d love to hear from you.
Reach us through any of the channels below — we’re committed to responding promptly and efficiently.

  • 📩 Email: atendimento@zivara.com.br

  • 📞 Phone / WhatsApp: +44 (0) 0000 000000

  • 🕰️ Customer Service Hours: Monday to Friday, 9 AM – 6 PM (GMT)

  • 📍 Address: Zivara Headquarters – London, United Kingdom

💡 Tip: If you’ve already placed an order, please include your order number in your message. This helps us resolve your request faster and more accurately.

🧭 How We Can Help

1. Order Assistance
Track your order, update shipping details, or confirm delivery status — all with real-time support from our team.

2. Returns & Exchanges
Not fully satisfied with your purchase? No problem.
Zivara offers a hassle-free 14-day return policy, ensuring every client feels secure when shopping with us.

3. Payment & Billing
We accept major credit cards and secure international payments.
All transactions are encrypted to protect your personal and financial information.

4. Shipping & Delivery
Zivara ships worldwide, with tracking updates available through your email or WhatsApp.
Every order is packed with care, precision, and protection — because the experience begins long before you open the box.

5. Product Care
To preserve your garments’ elegance and durability, each Zivara piece comes with specific care instructions.
You can also find detailed care guides on our website under the “Garment Care” section.

🛡️ Our Promise of Safety

Your trust is our highest priority.
We handle all your data and communication under strict confidentiality and GDPR compliance, ensuring your information remains 100% secure.

Every message is answered with respect, transparency, and genuine care, because we believe customer service should feel as refined as the clothes we create.