Shipping Policy
Shipping Policy — ZIVARA
1. Our Commitment
At Zivara, each order is handled with care, precision, and exclusivity.
We collaborate with trusted international couriers to ensure that every item arrives safely and elegantly — no matter where you are in the world.
2. Processing Time
Once payment is confirmed, your order will be processed within 1–3 business days, including quality inspection, packaging, and dispatch.
A tracking number will be emailed to you as soon as your order ships.
3. Estimated Delivery Times
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United Kingdom: 20–25 business days
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European Union: 20–30 business days
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Americas (North & South): 20–35 business days
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Other countries: 25–40 business days
Delivery times may vary depending on customs clearance and regional logistics.
4. Shipping Costs
Shipping costs are automatically calculated at checkout based on destination and weight.
We offer free worldwide shipping for orders over £200 GBP.
5. Order Tracking
All Zivara shipments include real-time international tracking.
You can follow every stage of your delivery — from dispatch to arrival — with full transparency and confidence.
6. Customs and Import Duties
Orders shipped outside the UK may be subject to customs duties or import taxes, in accordance with your country’s regulations.
These fees are the customer’s responsibility.
Zivara always provides full documentation to ensure a smooth customs process.
7. Incorrect Addresses or Failed Deliveries
It is the customer’s responsibility to provide a complete and accurate shipping address.
If a package is returned due to incorrect address or missed delivery, it can be resent upon payment of new shipping fees.
8. Damaged Goods
If your item arrives damaged, please contact us within 7 days of receipt.
We will arrange for a replacement or full refund, at no extra cost.
9. Contact Us
📧 Email: saczyvara@gmail.com
🏛️ Address: 221B Baker Street, London, United Kingdom